Last updated: July 8, 2026

We want you to be happy with what you buy from us. Here is exactly how refunds and cancellations work.

Plugin purchases

• 14-day guarantee. If a plugin is not working out, tell us within 14 days of your first purchase and we will refund it in full. This applies to monthly, yearly, and lifetime purchases alike.
• Renewals. Subscription renewals are not refunded, but you can cancel any time before the renewal date from your account and you will not be charged again. Your updates keep working until the end of the period you paid for.
• Cancelling. Cancelling a subscription never breaks your site. The plugin keeps running; automatic updates and support stop when the paid period ends.

Web development services

• Service plans can be cancelled any time and end at the close of the current billing cycle. Unused time in a started cycle is not refunded.
• Custom projects follow the payment schedule in their written proposal. Work already completed and delivered is billable; anything not yet started is refundable.

How to request a refund

Contact us with your order number and a sentence about what went wrong. Refunds go back to the original payment method, usually within 5 to 10 business days.